B. Keith Angel
Patient Access Services Operations Manager @Northwell Health
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WORK HISTORY
Patient Access Services Operations Manager @Northwell Health
Jacksonville, FL, US
Serves as a key member of the Senior Leadership operations team to improve patient clinical outcomes, financial journeys, while allowing practice physicians to deliver the best healthcare possible.• In three months, all teams went from meeting 20% of metrics to 80% plus.• Selected by the head of Patient Access Services to lead a project to expand patient scheduling accessibility.• Serves as leader for Business Employee Resource Group to represent all veterans and their family members.
EDUCATION
University of Phoenix
Master of Business Administration (MBA), Business Administration and Management, General
University of Phoenix
Bachelors of Science, Business Administration and Management, General
ABOUT B. KEITH ANGEL
I am a Patient Access Services Operations Manager at Northwell Health, the largest health system in New York, with over 22 years of experience in leading and improving operations across various sectors. I hold an MBA from the University of Phoenix and multiple certifications in training, leadership, and project management.My core competencies include process improvement, business development, program and project management, staff training, and customer service excellence. In my current role, I oversee the patient access services for more than 23 hospitals and 800 outpatient facilities, ensuring optimal clinical outcomes and financial journeys for patients and physicians. I have achieved remarkable results in increasing the metrics of all teams from 20% to 80% plus in three months, leading a project to expand patient scheduling accessibility, and representing veterans and their family members as a leader for the Business Employee Resource Group. I am passionate about creating a positive work culture that achieves operations standardization and personal accountability. I am seeking a role that will allow me to leverage my unique blend of skills and expertise to further growth and success.
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