Bilal Hussain
Director - Customer Insights @AvidXchange, Inc.
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WORK HISTORY
Director - Customer Insights @AvidXchange, Inc.
Boston, MA, US
Lead teams that represent the voice of the customer, ensuring their insights drive product and process improvements. • Utilize deep analytical expertise to identify opportunities that enhance customer loyalty and reduce effort. • Focus on improving key performance indicators such as NPS, product adoption, and customer retention. • Contribute to AvidXchange\'s mission of transforming AP and payments workflows for middle market companies.
EDUCATION
Northwestern University - Kellogg School of Management
Master of Business Administration (M.B.A.), Management & Strategy; Innovation & Entrepreneurship
NYU Stern School of Business
BS, Economics
SKILLS
ABOUT BILAL HUSSAIN
Customer-centric leader with 15+ years of experience leading $500M+ revenue growth and $50M+ margin expansion across industries and geographies. Proven track record of creating unparalleled experiences that maximize customer lifetime value by harnessing deep customer insights and novel tech / processes. Skilled in leading operational transformations that power exceptional (consistent, efficient, delightful) customer journeys. I lead by rallying cross-functional partners around shared goals and building high-performing, empowered teams
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