Arijit Biswas

About Arijit Biswas

Endpoint Engineering Manager with 19+ years driving modern, secure, and reliable end-user platforms across EU and India. I lead 30+ engineers and partner with security, network, and vendor teams to deliver a self-service, policy-driven workplace: Intune/Autopilot, SCCM co-management, Windows 11 lifecycle, and secure print at scale (PaperCut → Xerox Workplace Cloud).I specialize in taking complex estates through pragmatic modernization—clear service catalogs, guardrails (Conditional Access/Defender), golden image hygiene, and automation that removes toil (PowerShell + Nexthink insights). My focus areas: experience (XLA), stability (SLO/SLA), and cost control—backed by clean governance (ITIL), runbooks, and predictable release cadences.Highlights:• MECM → Intune/Autopilot migrations and co-mgmt strategies that reduce hands-on work and accelerate onboarding• Print consolidation and server decommissioning with secure release, analytics, and standardized queues• Global tower leadership: operating model, KT, RACI, and vendor coordination (Microsoft, Citrix, Dell, CDW)Open to Endpoint/Client Engineering Manager or Digital Workplace leadership roles. If you’re scaling Intune/Autopilot, rationalizing print/XWC, or aiming for measurable experience gains without disruption, let’s connect.Keywords: Endpoint Engineering, EUC, Intune, Autopilot, SCCM, Co-Management, Conditional Access, Defender, PowerShell, Nexthink, Windows 11, Citrix, XWC, ServiceNow, ITIL.

Experience

1. Technical Architect

   Tata Consultancy Services

   Mar 2023 — Present · Kolkata, IN

   Conducted IT Infrastructure Maturity assessment, provided strategic insights into existing gaps, and recommended effective mitigation strategies.• Supported the RFP phase by analyzing client requirements, contributing to proposal development, and collaborating with stakeholders to secure new business.• Actively contributed during Pre-transition phases by conducting due diligence, risk assessments, and detailed infrastructure analyses, ensuring smooth project initiation and handover.• Partnered with cross-functional teams to enhance EUC experience, application deployment, and ITSM processes to ensure a smooth Service transition phase.• Established automated patching solutions (SCCM, WSUS, Intune, MDT), improving endpoint security compliance by 17%.• Managed global print management strategy, integrating PaperCut MF and Xerox Device Manager (XDM). Helped with migration of Print solution from On-premise PaperCut MF to Xerox Workplace Cloud (XWC). • Spearheaded EUC transformation initiatives, optimizing enterprise endpoint management through the elimination of redundant steps and automation.

Education

• West Bengal University of Technology, Kolkata

  Bachelor of Technology (B.Tech.), Information Technology

  2001 — 2005

• Kendriya Vidyalaya

  All India Senior School Certificate Examination, Mathematics

  1993 — 2000

Skills

• Microsoft Certified Professional
• System Deployment
• Servers
• Citrix Xendesktop
• Citrix
• Requirements Analysis
• Vmware
• Citrix Metaframe
• Dhcp
• Dns
• Windows Server 2008
• IT Service Management
• Citrix Xenapp 6
• Virtualization
• Service Delivery
• Group Policy
• Active Directory
• Windows Server
• Itil V3 Foundations Certified
• Sql
• Vendor Management
• Incident Management