Azra Fatima
Information Technology Specialist @KFC UK & Ireland
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WORK HISTORY
Information Technology Specialist @KFC UK & Ireland
London, GB
Providing 3rd level technical support to all KFC restaurants in the UK and ROI, resolving technical, training, or systems issues in collaboration with store employees.• Handling issues as they occurred while proactively investigating and documenting longer-term solutions to resolve repeat issues.•Supporting Tech projects • Data handling expert analysing statistical data to find solutions to repeating issues, documenting, and sharing new procedures • Collaborated on the support of new technology and processes into restaurants.•Cross-functionally collaboration with other teams
EDUCATION
Osmania University
Bachelor of Science (BSc)
Northumbria University
Master's degree, Computing and Technology
SKILLS
ABOUT AZRA FATIMA
Highly accomplished professional with a proven track record of over 12 years in Technical and non-Technical support, encompassing Customer Service, Client Management, Quality Assurance, and Team Leadership. Adept at navigating intricate corporate environments while delivering exceptional results. Skilled in building and nurturing robust relationships, I excel in fostering collaborative teams and achieving operational excellence. My values of Straight Talk, Respect, Reliability, and Drive to Excellence guide every aspect of my work.
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