Azolla Greenlee
Cloud Security Expert| AWS Solutions Architect Associate | Security+
- Role
- Cloud Support Engineer - Security and Cryptography at Amazon Web Services (AWS)
- Location
- Reston, VA, US
- LinkedIn followers
- 500 followers
Experience
Cloud Support Engineer - Security and Cryptography
Mar 2025 — Present · US
Provided technical support for AWS security services through multiple channels (phone, email, chat), specializing in IAM and cryptography, maintaining 100% positive customer sentiment- Troubleshoot complex customer security implementations spanning multiple AWS services, applying advanced debugging techniques to resolve critical issues involving identity management, access controls, and cryptographic services- Advocate cloud security best practices and provide tailored solutions leveraging AWS security services to help customers scale securely in worldwide markets-Collaborate with internal AWS teams to provide customers timely solutions and to give feedback for service improvements, contributing to support process enhancements
Education
Virginia Commonwealth University
Cybersecurity
University of Vermont
Bachelor of Arts (B.A.)
2006 — 2007
University of Mary Washington
Bachelor's degree, Anthropology& Classical Studies:Latin
2007 — 2010
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