Azlan Allen
Army Combat Veteran | Author | Philosopher | Explorer
- Role
- Customer Success Management at Gemini, Inc.
- Location
- Spokane, WA, US
- LinkedIn followers
- 500 followers
Experience
Customer Success Management
Jun 2021 — Present · Liberty Lake, WA, US
Manages policy deployment in the areas of safety, quality, delivery, cost/lean processes, customer satisfaction, and employee relations; including directing the team’s improvement efforts in the creation and monitoring of key process improvement measurements and their graphic display. • Directs staffing, training and performance evaluations to develop and improve the inside sales function; supports new member orientation and develop a culture that welcomes new members. • Assists sales and engineering with new product research, customer requirements and market trends. • Increased team call volume productivity and quote/order requests by 28%; brining in an additional $15k to $25k per day; improved data and provided coaching to achieve productivity milestones. Responsibilities include safety, interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Coach and motivate team in providing daily customer service and technical advice; actively develops people to take on roles of greater responsibility. • Liaison for internal customers (i.e, production, accounting, operations committee, etc.) and external customers to resolve conflicts, solve problems, clarify requirements and negotiate resolutions for customers (including issuing credits or other compensation). • Improved upon job posting job description to accurately describe duties and expectations resulting in filled open positions with qualified/capable applicants.
Education
Capella University
Master of Business Administration - MBA, Human Resources Management
2021 — 2022
Capella University
Master's degree, Industrial and Organizational Psychology
2020 — 2022
Florida SouthWestern State College
Certificate, Fire-Fighter I & II
2013 — 2014
Saint Leo University
Bachelor of Business Administration - BBA, Business Administration/Technology Management, 3.7
2017 — 2019
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