Aziz Rizvi

About Aziz Rizvi

ServiceNow Certified Platform Senior Developer / Lead with 14+ years of experience delivering enterprise-scale ServiceNow solutions across ITSM, ITOM, ITAM, CMDB/CSDM, HRSD, CSM, SecOps, FSM, SPM, and GRC/IRM. I specialize in designing scalable, secure, and automation-driven ServiceNow platforms that improve service operations, strengthen governance frameworks, and enable digital transformation across complex enterprise environments.Throughout my career, I have successfully led end-to-end ServiceNow implementations, platform modernization initiatives, and large-scale integrations, helping organizations improve operational efficiency, enhance CMDB data accuracy, and automate critical IT and business workflows. I have extensive hands-on experience with ITOM capabilities including Discovery, Service Mapping, Event Management, and AIOps, enabling proactive monitoring, root cause analysis, and improved service visibility. I also bring strong experience in ITAM (HAM Pro, SAM Pro), optimizing asset lifecycle management and software license compliance while integrating asset data with CMDB for accurate operational insights.In addition, I have implemented Security Operations solutions including Security Incident Response (SIR), Vulnerability Response, and Threat Intelligence, helping organizations strengthen their security posture through automation and integration with SIEM and security tools.My technical expertise includes ServiceNow scripting (JavaScript, GlideScript), Flow Designer, Workspace development, Service Portal development, REST/SOAP integrations, MID Server architecture, and enterprise system integrations with tools such as SCCM, JAMF, SailPoint, Active Directory, and cloud platforms.Key Areas of Expertise:• ServiceNow Architecture & Platform Strategy• ITSM Implementation & Process Automation• ITOM (Discovery, Service Mapping, Event Management, AIOps)• CMDB / CSDM Data Architecture & Governance• ITAM (HAM Pro, SAM Pro) Lifecycle Management• Security Operations (SIR, Vulnerability Response, Threat Intelligence)• Enterprise Integrations (REST, SOAP, IntegrationHub)• Workflow Automation, Flow Designer & Workspace Development• Service Portal & Digital ExperienceCertifications:• ServiceNow Certified System Administrator (CSA)• ServiceNow Certified Application Developer (CAD)I am currently open to new opportunities as a ServiceNow Architect, Lead Developer, or Senior ServiceNow Consultant (Remote in the US).

Experience

1. Servicenow Developer Lead

   Snowflake

   Mar 2020 — Present · US