Aziz Jhanni
Customer Support Executive
- Role
- Customer Support Executive at gate6
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Aziz Jhanni
MBA in Financial Administration | Data Analysis & Operations Experience | …
Experience
Customer Support Executive
Oct 2025 — Present · Indore, IN
Act as the first point of contact for customer queries related to orders, reports, and portal access- Manage inbound communication channels (calls, chats, emails) efficiently and professionally- Provide first-level technical/functional support and perform initial troubleshooting- Log and track all customer interactions in CRM/ticketing tools (e.g, Zendesk)- Ensure SLA compliance for timely responses and resolutions- Escalate complex issues to higher-level or cross-functional teams when necessary- Maintain strict confidentiality and adhere to data security standards- Collaborate with internal departments (Operations, Technical, Quality) to resolve issues- Generate and maintain MIS reports on performance and customer feedback- Contribute ideas to improve support processes and enhance customer satisfaction.
Education
Indore Institute Of Law
Bachelor of Business Administration - BBA
2016 — 2019
Golden international school
10th & 12th
2013 — 2016
Shri Vaishnav Institute of Management, Indore
Master of Business Administration - MBA
2019 — 2021
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