Azim Shaikh
Insurance Capability Leader | Strategy, Innovation & End-to-End Delivery
- Role
- Director of Operations at HCLTech
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Azim Shaikh
Highly skilled operations management professional with 20+ years of experience leading large teams within the Life, Annuity, Retirement, Pensions and Group Insurance operations domains. Proven expertise in Third-Party Administrator (TPA) and insurance company environments, demonstrating exceptional capabilities in managing large engagements, vendor management, and executing seamless transitions. Strong proponent of Operational Excellence, with significant achievements in Lean methodologies, automation, analytics, and AI integration across back-office operations and contact centers.Key Areas of ExpertiseLarge Team Management: Demonstrated ability to lead and inspire large, diverse teams to achieve operational goals and maintain high performance standards.Operations Management: Extensive experience in managing day-to-day operations within Life, Annuity, Retirement, and Group Insurance sectors, ensuring efficiency and compliance.TPA and Insurance Company Experience: Deep understanding of the intricacies of TPA services and direct insurance company operations, enabling optimized service delivery and client satisfaction.Vendor Management: Proven track record in managing large vendor engagements, including contract negotiations, performance monitoring, and relationship building.Transition Management: Expertise in overseeing seamless transitions, including process migrations and system integrations, ensuring minimal disruption and continuity.Operational Excellence: Strong background in Lean methodologies, automation, and analytics to drive process improvements and enhance operational efficiency.AI and Advanced Analytics: Experience in integrating AI solutions and advanced analytics to transform back-office operations and enhance contact center performance.
Experience
Director of Operations
Nov 2025 — Present · IN
Education
Savitribai Phule Pune University
Master's degree
Skills
- Team Management
- Outsourcing
- Process Improvement
- Business Process Improvement
- Bpo
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