Andrey Zhunev
Global Operations & Service Delivery Leader | Strategic Account Management & Customer Success | $20M+ Revenue Impact | Digital Transformation
- Role
- Service Delivery Director at Rihex
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Andrey Zhunev
I am a Global Operations, Service Delivery, and Account Management leader with 20+ years…
Experience
Service Delivery Director
Oct 2020 — Present · HK
Defined and built high-performing, cross-functional engineering teams to solve complex technical challenges and deliver scalable solutions.Delivered consistently high-quality service aligned to customer KPIs and SLAs, enabling clients to achieve critical business objectives.Introduced operational best practices and streamlined workflows based on ITIL and ITSM methodologies, improving delivery efficiency and customer satisfaction.
Education
Moscow Technical University of Communications and Informatics (MTUCI)
Master of Engineering - MEng, Telecommunication Networks, Electrical Engineering
1996 — 2001
Skills
- Service Management
- Pre-Sales
- Consulting
- Sales Operations
- Project Governance
- Outsourcing
- Wireless Technologies
- Sales
- Wireless
- Service Delivery
- Ip
- Business Development
- Management
- Managed Services
- Bss
- Integration
- Pmi
- Gsm
- Product Management
- Process Management
- Mobile Devices
- Consultative Selling
- Open Source Software
- Time Management
- Internet Protocol (Ip)
- Etom
- IT Management
- Team Management
- Project Management
- Mobile Communications
- Business Support System (Bss)
- Itil
- System Integrators
- Operations Management
- 3g
- Telecommunications
- Vas
- Telecom Bss
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