Azharullah Sherief Mohammed
Senior Manager Operations@ Foundever | Lean Six Sigma| Driving Revenue Growth| CRM, Problem Solving
- Role
- Senior Manager at Foundever
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Azharullah Sherief Mohammed
With over nine years of experience in the operations management field, I am a seasoned…
Experience
Senior Manager
Jan 2019 — Present · Hyderabad, IN
Played a key role in hiring, Setting up smooth operations and successful completion of the piloting the project along ramps. International & Domestic accounts.Lead and successfully executed setting up of Voice & Non voice projects (Voice, Email, Whatsapp, Chat, Social Media and Market reviews) of Technical, Finance & health care clients which included setup of all the infrastructure, SOP, Hiring, Training and development process, Capacity Planning, Finalization of all performance metrics and BillingSuccessfully achieved >100% revenue and Zero penalties till date. Increased Revenue through ramps by offering data analysis along with process improvement ideas along with upskilling Voice, Email, Chat, WhatsApp and Social Media support increased overall GM for the processLead and Manage end to end operations for multi Programs along with AMs and LeadsMeeting the Revenue and Gross Margin targets for both the ProgramsMeeting all the client deliverables as per the SOWPrimary POC for Client communication. Meeting overall Internal and Client metric targetsDesigning KPI and Performance based incentives as per budgetsManage Performance Incentive, Overtime and Allowances payout for the Program Plan and Manage Shift Schedules while tracking the Staffing and driving SLAsConducting periodic reviews with Managers and Team LeadsIdentify and Analyze root causes to fill the gaps and improve performance. Represent Organization in the Weekly, Monthly and Quarterly Business Reviews with Global clients.Co-coordinating with other units of the organization (i.e. Finance, Business Management, Training, Quality, Operations from other sites) to ensure alignment towards meeting targetsFraming Work Direction & Plan for the team members through assessment of their capabilitiesPeople Management, Development, Performance Evaluation, People Engagement and Succession Planning
Education
Sherwood Public School
ICSE
1990 — 2000
Nalanda Junior College
Intermidiate, MPC
2000 — 2002
St Martins Engg College
Bachelor of Technology (B.Tech.), Electronics and Communications Engineering
2002 — 2006
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