Azhar Khan

About Azhar Khan

Results-driven Assistant Service Delivery Manager with 8+ years of experience in IT staffing, client engagement, and delivery operations. Skilled in leading recruitment teams, optimizing performance, and ensuring high-quality client service across diverse verticals. Experienced in managing MSP relationships, handling escalations, and executing niche hiring projects. Adept at using data-driven insights for process improvement and decision-making. Passionate about building strong client partnerships and driving operational excellence.Core Strengths:Service Delivery Management | Client & MSP Relations | Escalation Handling | Recruitment Operations | Data & Performance Analysis | Offer & Salary Negotiation | Team Leadership | Strategic Hiring | Process Optimization

Experience

1. Assistant Service Delivery Manager

   Vertisystem (A MOURI Tech Company)

   Feb 2020 — Present · Fremont, CA, US

   Managing end-to-end service delivery operations, ensuring timely and high-quality support to clients across multiple verticals.Leading a team of recruiters and delivery professionals with a focus on performance management, productivity optimization, and goal alignment.Handling client escalations and driving effective dispute resolution, maintaining strong client satisfaction and retention.Conducting offer and salary negotiations with candidates to ensure alignment with both client expectations and internal budget guidelines.Supporting candidate interview preparation to improve selection quality and reduce drop-off ratios.Performing detailed requirement analysis and collaborating with clients and internal teams to define clear hiring needs.Utilizing data analytics to assess recruiter performance, hiring trends, and delivery efficiency, enabling data-driven decision-making.Managing MSP (Managed Service Provider) relationships, ensuring smooth coordination and compliance with vendor requirements.Successfully executing niche and hard-to-fill recruitment projects through strategic sourcing and engagement approaches.Acting as a liaison between clients, recruiters, and leadership to ensure seamless communication and service excellence.

Education

• Rajiv Gandhi Prodyogiki Vishwavidyalaya

  Bachelor of Engineering (B.E.), Electrical, Electronics and Communications Engineering

  2006 — 2010

• Jyoti Senior Secondary School

  10 + 2 Maths, Maths & Science

  1994 — 2006

Skills

• Technical Recruiting
• Sourcing
• Temporary Placement
• Engineering
• Screening Resumes
• Recruiting
• Team Management
• Internet Recruiting
• Microsoft Office
• Management
• Microsoft Excel
• Customer Relationship Management (Crm)
• Testing
• Electrical Engineering
• Electronics
• Human Resources
• Leadership
• Telecommunications
• Business Development