Azeez Ahmed
Senior Customer Care Executive at Conneqt Business Solutions Limited
- Role
- Senior Customer Care Executive at Conneqt Business Solutions
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Azeez Ahmed
I’m a goal-driven Business Analyst with over 5 years of experience in BPO and Banking…
Experience
Senior Customer Care Executive
Jan 2021 — Present · Hyderabad, IN
Effectively manage and resolve escalated customer service issues with professionalism and a customer-first mindset.Coordinate with cross-functional teams to ensure timely and accurate resolution of customer concerns.Track key customer support metrics and recommend strategies to improve service quality and operational efficiency.Provide guidance, training, and mentorship to junior support staff to enhance team performance.Stay current with the bank’s products, services, and compliance standards to provide accurate information to customers.Ensure all customer interactions are documented clearly and promptly in the CRM system.Actively contribute to customer retention and satisfaction initiatives through proactive and solution-oriented support.
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