Azaria N.

Player Support Specialist @Boneloaf

Sheffield, GB

Respond to player support requests via email and social media∙ Troubleshoot issues with players by asking clear and concise questions, obtaining and reviewing log files, and viewing supporting videos or screenshots to determine the root cause of the issue∙ Collaborate with other members of the team to address fair play issues∙ Serve as a point of escalation for complex or unusual issues∙ Write player-facing Frequently Asked Questions, articles and guides∙ Ad-hoc projects as needed∙ Contribute regularly to play-testing∙ Produce scheduled reports on Support work∙ Produce and maintain bug reports following Boneloaf methodology and guidelines∙ Collaborate with others both internally and externally (e.g. Player Support, Producer(s), Developers and Modellers)∙ Monitor online and community spaces, paying attention to player sentiment and trends

Sheffield Hallam University

Bachelor of Arts (BA)

Woodkirk Academy Sixth Form

A Level

Woodkirk Academy

GCSE

Sheffield Hallam University

Master of Arts - MA