Mohammad Azam
Property Administrator Ii @Deveraux Group of Companies
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WORK HISTORY
Property Administrator Ii @Deveraux Group of Companies
Edmonton, AB, CA
Analyzed leasing and operational workflows across multiple residential properties in Edmonton to identify inefficiencies and implement process improvements that supported vacancy rates below 4% per property.Gathered insights from tenants, vendors, and internal stakeholders to enhance service delivery and leasing outcomes.Utilized property management and ERP platforms, including Yardi, RealPage, EliseAI, and HappyCo to manage tenant accounts, track maintenance activities, and monitor operational performance metrics, using system data to support informed decision-making.Streamlined leasing and tenant onboarding by optimizing lead capture from rental aggregator platforms and improving response workflows to increase qualified lead conversions.Monitored occupancy trends, competitor pricing, tenant feedback, and maintenance performance to identify operational risks.Collaborated with regional property managers on financial reporting, operational planning, and documentation while exploring AI-driven automation tools to enhance tenant engagement and operational efficiency.
EDUCATION
St Petersburg Marine Technical University
Engineer's Degree, Mechanical Engineering
Trailhead by Salesforce
Salesforce Trailhead Modules
Internation Indian School, Saudi Arabia
High School, Science & Maths
SHERWOOD COLLEGE OF MANAGEMENT, LUCKNOW
Master of Business Administration (M.B.A.), Marketing/Marketing Management, General
SKILLS
ABOUT MOHAMMAD AZAM
Results-driven Business Analyst and Operations Professional with 18+ years of experience in insurance, property management, and software services. Skilled in requirements gathering, stakeholder management, and process optimization. Proficient in Salesforce, Yardi, RealPage, and Agile tools like Jira and Confluence. Proven track record of improving operational efficiency, reducing vacancy rates, and delivering data-driven solutions.
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