Azam Ahmed
Customer Service Representative @British Gas
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WORK HISTORY
Customer Service Representative @British Gas
Leicester, GB
Provided exceptional customer service to residential clients, addressing inquiries, resolvingcomplaints, and ensuring customer satisfaction-Collaborated with other departments to coordinate service appointments and ensure timelyresolution of customer issues-Consistently met or exceeded performance targets for call resolution time, 98% customersatisfaction scores, and 11% upselling of additional services.
EDUCATION
University Of Central Punjab
Electrical Engineering
Birmingham City University
Master's degree, Project Management
ABOUT AZAM AHMED
Motivated and results-driven Project Management graduate from Birmingham City University, I have successfully led cross-functional teams, ensuring effective coordination, and adherence to quality standards. Through my strong analytical and problem-solving abilities, I excel in identifying project bottlenecks and implementing efficient solutions to drive project efficiency and success. I am adept at handling customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. My ability to build rapport and establish long-term relationships has resulted in a loyal customer base and increased repeat business. Seeking a challenging position where I can leverage my leadership, organizational, and project management skills to drive successful outcomes and contribute to the growth and success of a dynamic organization.
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