Avet Z.

IT Service Desk Administrator @TeamViewer

Göppingen, DE

Serve as the primary IT support contact for over 1,500 internal employees across TeamViewer’s global offices. Provide in-person and remote support, resolving a wide range of technical issues spanning hardware, software, network performance, and user devices. Utilize Freshservice for incident management and escalation to ensure timely resolution and continuity of service. Key Areas of Responsibility:🧑‍ Address day-to-day IT support needs including troubleshooting of endpoints, system performance, connectivity, and printing issues Deploy, configure, and support Windows, macOS, iOS, and Android systems and enterprise applications Leverage Microsoft Intune and Autopilot to streamline system deployment, policy enforcement, and lifecycle management Provision corporate hardware (Lenovo, Dell, Mac, Android) with secure OS installation and data sanitization Maintain endpoint compliance by configuring devices to meet security standards and ensuring secure access to corporate systems🧾 Manage IT asset tracking to support procurement, deployment, and audit readiness🧰 Administer device management platforms such as Intune for deployment, updates, and remote management Control access by managing user accounts and permissions through Microsoft Active Directory Develop and maintain internal documentation using Confluence, including SOPs and user training resources.

National Polytechnic University of Armenia

Technician, Software for Computers and Automated Systems

National Polytechnic University of Armenia

Bachelor of Engineering - BE, Computer Engineering