Mohammad Azad

Manager Operations @Zolo

Bengaluru, IN

Heading city operations and growth.• Presided over a team of Multiple managers, executives and Blue collar staffs.• Design process and strategy for effectively scaling the services and optimize operations.• Useing customer feedback & operational insights to identify product and service gaps.• Drive product innovation & business growth.• Coordinate with supply partners and internal team.• Oversaw Digital experience of APPs and social media handles to boost the sales target.• Improved turnover to 2x and increased ARPU which led to Improve City PnL.• Saved INR good amount by leading owner negotiations in adverse times.• Designing SOP’s and operating manual for better efficiency• Hire, train & motivate a high performance operations team.• Projects undertaken - Site & location analysis, Ethical Issues in Operations Management