Mohammad Azad
Operations and Customer Experience |Multi Function Role |Revenue Augmentation Push |Sales & Marketing/BTL | City PNL | Cost Optimization
- Role
- Manager Operations at Zolo
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Mohammad Azad
A versatile professional having around 09 years of experience across different industries…
Experience
Manager Operations
Apr 2022 — Present · Bengaluru, IN
Heading city operations and growth.• Presided over a team of Multiple managers, executives and Blue collar staffs.• Design process and strategy for effectively scaling the services and optimize operations.• Useing customer feedback & operational insights to identify product and service gaps.• Drive product innovation & business growth.• Coordinate with supply partners and internal team.• Oversaw Digital experience of APPs and social media handles to boost the sales target.• Improved turnover to 2x and increased ARPU which led to Improve City PnL.• Saved INR good amount by leading owner negotiations in adverse times.• Designing SOP’s and operating manual for better efficiency• Hire, train & motivate a high performance operations team.• Projects undertaken - Site & location analysis, Ethical Issues in Operations Management
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