Ayyappa K R
Customer Success Manager | Enterprise SaaS | $4M+ ARR Ownership | Driving NRR, Retention & Expansion | Strategic Accounts | CLM, CX & AI Platforms
- Role
- Senior Customer Success Manager at Sprinklr
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ayyappa K R
Customer Success professional with 9+ years of experience in B2B SaaS, specializing in managing enterprise and mid-market accounts, driving product adoption, and maximizing long-term customer value. Currently responsible for a $4M+ ARR customer portfolio, partnering with senior stakeholders across fintech, BFSI, and digital businesses to deliver measurable business outcomes. My focus is on positioning Customer Success as a strategic revenue function by aligning product capabilities with customer goals. I work closely with executive sponsors, product teams, and implementation teams to drive adoption, reduce churn risk, and identify expansion opportunities across complex enterprise environments. Over the years, I have developed deep expertise in customer lifecycle management, executive stakeholder alignment, renewal strategy, and expansion planning within fast-growing SaaS organizations. Key strengths include:• Enterprise & Strategic Account Management• Net Revenue Retention (NRR) & Expansion Strategy• Executive Stakeholder Engagement & QBR Leadership• Customer Adoption & Value Realization Programs• Cross-functional collaboration with Product, Sales and Implementation teams I enjoy operating in high-growth SaaS environments where Customer Success acts as a strategic partner to customers and a key driver of revenue retention and expansion.
Experience
Senior Customer Success Manager
Feb 2020 — Present · Bengaluru, IN
Responsible for ensuring the satisfaction, retention, and overall success of customers. Proactively engage with clients, address concerns, provide product education, and collaborate across teams to advocate for customer needs. Develop and ensure strong, long-lasting relationships, driving customer loyalty, and contributing to the growth and success of both the customer and the company.
Education
Bangalore University
Bachelor's degree
Jain (Deemed-to-be University)
Master's degree
Skills
- Sia
- Digital Strategy
- Microsoft Office
- Online Advertising
- Customer Relationship Management (Crm)
- Social Media Marketing
- Digital Marketing
- Advertising
- Social Media
- Market Research
- Marketing
- Social Media Analytics
- Social Networking
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