Ayush Verma
Information Technology Help Desk @Progate Technology Private Limited
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WORK HISTORY
Information Technology Help Desk @Progate Technology Private Limited
Lucknow, IN
EDUCATION
Lucknow Public Schools and Colleges
Intermediate, Mathematics and Computer Science
Lucknow Public Schools and Colleges
High School
Kanpur Institute of Technology
Bachelor of Technology - BTech, Computer Science
ABOUT AYUSH VERMA
IT Help Desk professional with 11 months of hands-on experience in troubleshooting hardware, software, and network-related issues within a corporate environment. Skilled in incident management using ServiceNow, Active Directory user management, resolving authentication/sign-in issues, system configuration, and Microsoft Office application support.Experienced in monitoring incidents, performing system installations, and providing remote/onsite technical support while maintaining SLA compliance and proper documentation. Strong understanding of Windows OS, basic networking concepts, and end-user computing with a focus on minimizing downtime and improving user productivity.
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