Ayush Mishra

About Ayush Mishra

Strategic. Analytical. Impact-Driven.With nearly a decade of rich cross-industry experience, I am a results-oriented professional currently working as a Supplier Performance and Governance Manager at ETS. I bring a proven track record in vendor performance optimization, contract governance, and financial oversight across global organizations, including industry leaders like Jaguar Land Rover, Infosys, and TCS.At the core of my work is a passion for building efficient, transparent, and tech-driven governance ecosystems. Whether it’s managing multimillion-dollar vendor portfolios, automating compliance workflows, or driving cross-functional collaboration—I thrive on turning complexity into clarity and delivering value that’s measurable and sustainable.Career Highlights• ETS – Leading global vendor governance, financial reconciliation, and contract compliance for GCCs. Trusted to maintain enterprise-wide master data for SLAs, OKRs, and KPIs.• Jaguar Land Rover – Pioneered a compliance automation tool and implemented CSAT models (RCQDIS). Played a key role in the Tata Business Excellence audit and led SharePoint-based digital transformations.• Infosys – As Product Owner, drove Agile-based UI platform enhancements in a fast-paced, delivery-focused environment.• TCS – Delivered end-to-end lifecycle management of government digitization projects, including the INR 220 million SPARSH initiative for India’s defense pension system.• Early Career – Developed techno-functional solutions at Open ERP and expanded client portfolios at Indiabulls Ventures.My Core Strengths• Digital Vendor Governance & Risk Mitigation• Agile Product Ownership (Scrum, Kanban, Lean)• Process Automation (RPA/DPA), Dashboarding, SharePoint• Contract Management & SLA Compliance• Strategic Financial Planning, Cost Control, PO/Invoice Management• Stakeholder Engagement & Executive Reporting• Cross-Functional Leadership & Team ManagementEducation & Certifications• MBA – IT Management | BTech – ECE• Agile Practitioner (21 hours), Lean & Solace CertifiedI’m passionate about aligning vendor ecosystems with enterprise goals, scaling operational governance, and driving transformation with agility and integrity. Always open to opportunities where strategy, technology, and people intersect to create impact.Let’s connect and explore synergies!

Experience

1. Manager - Supplier Performance & Governance

   ETS

   Feb 2025 — Present · Gurugram, IN

   AI-Powered Vendor AnalyticsBuilt agentic AI solution using custom GPT/API integration for automated vendor invoice analysis -saves 3 hours per invoice and improved accuracy by 5%Using Microsoft 365 Copilot, ChatGPT, Claude.AI, and Perplexity.AI daily for supplier data analysis,contract reviews, and performance reportingCreated vendor spend models and comparative analyses using AI tools for faster, smarter decisionsSupplier Performance & RelationshipsManaging strategic relationships with GCC and enterprise vendors, ensuring they meet business goalsRunning regular vendor performance reviews and working with suppliers to fix issues and improveserviceBuilt vendor scorecards tracking SLAs, KPIs, and performance metrics for continuous improvementFinancial & Commercial ManagementHandling end-to-end financial operations - invoicing, reconciliation, approvals, and cost tracking forsupplier portfolioManaging purchase orders and payments while monitoring spend and identifying savings opportunitiesCreated Financial Workbooks tracking vendor performance and found 8% cost savings in Q1 2025Compliance & ContractsRunning vendor compliance audits for SLA adherence and contract deliverablesManaging contract negotiations, amendments, renewals through the Vendor Management OfficeKeeping vendors accountable for timely submission of documents, invoices, and compliancecertificationsMaintaining master data for SLAs, OKRs, KPIs, and risk indicators with regular reviewsGovernance & CollaborationSet up control processes and tracking systems that cut vendor risks by 20%Working with HR, Finance, Accounting, and Business leads for smooth supplier operationsDelivering insights to leadership for supplier strategy decisionsLeading monthly Enterprise Operations reviews

Education

• Sam Higginbottom University of Agriculture, Technology And Sciences (SHUATS)

  Master of Business Administration - MBA, Information Technology Project Management

  2015 — 2017

• Hindustan College of science and technology

  Bachelor of Technology - BTech, Electronics and Communications Engineering

  2011 — 2015