Ayushkumar Brajesh Thakur
Associate Proactive Monitoring Engineer@Salesforce
- Role
- Associate Technical Support Engineer at Salesforce
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Ayushkumar Brajesh Thakur
Results-driven Associate Technical Support Engineer with expertise in Salesforce, SQL, and APIs. Resolved cases, achieving a 4.96/5 customer satisfaction score. Skilled in data analysis using SOQL, providingactionable insights to drive business decisions. Experienced in SAFe Agile methodology, collaboratingcross-functionally to deliver high-quality solutions. Proven mentor, boosting team productivity by 30%
Experience
Associate Technical Support Engineer
Oct 2023 — Present · Hyderabad, IN
Resolved high-impact technical support cases within Salesforce environments, including complexintegration challenges, UI customizations, and performance optimizations, resulting in minimal operationaldisruptions and a seamless end-user experience.• Utilized SOQL queries to extract and manipulate data, producing over 100 high-quality reports that ensureddata integrity and provided actionable insights to clients, influencing key business strategies and enhancing data-driven decision-making.Achieved a customer satisfaction score of 4.96/5, consistently exceeding expectations and driving the long-termadoption of Salesforce technologies across multiple client accounts.• Mentored and trained 10+ new team members, offering guidance on Salesforce technologies, best practices,and troubleshooting methods, contributing to a 30% increase in team productivity and faster onboarding times.
Education
CHANDIGARH UNIVERSITY
Bachelor of Engineering - BE, Computer Science
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