Ayushi Singh
Customer Success & Onboarding Manager | Enterprise Implementations | Retention & Expansion Strategy | Workflow Automation | ERP/HRIS Integrations
- Role
- Senior Customer Success Consultant at Sage
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Ayushi Singh
Customer Success & Onboarding Manager with a track record of driving measurable impact across global enterprise SaaS. I specialize in transforming onboarding, implementation, and customer success operations through scalable processes, automation, and cross-functional execution.At Fyle, I accelerated enterprise onboarding by 33%, sustained 95%+ retention, and delivered 100-300% expansions, including 300% ARR growth in a flagship account. I also increased team capacity by 30% by automating 50% of onboarding and CSM workflows across ClickUp, Slack, and Freshsuccess.At Sage, I stepped into department-level ownership, leading enterprise onboarding, data migration, compliance workflows, and enablement programs. I delivered 97% implementation satisfaction, reduced SR/BR & PC rejection by 90%, and cut new-hire ramp time to 31 days through a fast-track onboarding and coaching program.My core strengths include enterprise ERP/HRIS implementations (NetSuite, Intacct, QBO/QBD, Sage, Xero, BambooHR), process redesign, cross-functional alignment, intake framework optimization, and building scalable enablement systems adopted across multiple teams.I’m passionate about helping SaaS companies reduce friction, drive adoption, unlock expansion, and deliver predictable value to their enterprise customers, while developing strong teams and repeatable delivery models.If you’re building or scaling a high-performing Customer Success or Onboarding organization, I’d love to connect.
Experience
Senior Customer Success Consultant
Jan 2026 — Present
Promoted within 6 months post-acquisition for enterprise onboarding and operational leadership impact- Leading enterprise onboarding delivery across complex post-acquisition environments- Hiring, mentoring, and managing onboarding team members to scale delivery capacity- Driving compliance-led implementation excellence across Finance, HR, IT & Security.
Education
Manipal University Jaipur
Bachelor of Business Administration - BBA, Business Administration and Management, General
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