Ayushi Datta

Experience

1. Human Resources Generalist

   PhonePe

   May 2025 — Present · Bengaluru, IN

   Identified gaps in the exit process through cross-functional stakeholder interviews, analysis of exit-related tickets, and refinement of communication templates, resulting in targeted process improvements.Developed comprehensive exit FAQs and checklists, improving clarity of resignation workflows and enabling faster query resolution.Revamped exit documentation by enhancing the Resignation Acknowledgment Letter and redesigning the Show Cause notice for absconding cases, strengthening compliance and process transparency.Streamlined the exit workflow by realigning system fields with the new exit module, finalizing exit screen layouts, and validating field-level logic to ensure operational accuracy and efficiency.Drafted detailed test cases and conducted end-to-end UAT to ensure seamless implementation of the new exit module.Optimized exit approvals by enabling a self-service portal for stakeholders and configuring automated email notifications, reducing exit-related tickets by approximately 80%.Assessed the impact of the new exit module by tracking KPIs and analyzing PhonePeQ ticket trends to measure effectiveness.Led data-backed evaluation of exit process improvements by launching a post-exit employee satisfaction survey and maintaining an exit impact tracker to drive continuous enhancements.Strengthened No Due Clearance processes by revamping communication flows and securing approval for a bulk-upload enhancement.Documented SOPs for exit and absconding workflows and created detailed process manuals.Optimized workflows for the Mothers@PhonePe program by defining SOPs, redesigning communication and notification processes, and implementing structured enrollment.Drove 80% organization-wide benefits enrollment while managing benefits administration for 1,500+ employees, resolving 15–20 daily tickets with a 98% resolution rate.Consolidated 2 years of employee-wise benefits data across multiple US benefits vendors by creating centralized trackers.

Education

• St. Xavier’s Institution , Sodepur

  ISC, Science

• Symbiosis Institute of Business Management, Pune

  Master of Business Administration - MBA, Human Resources Development

• St. Xavier's College (Autonomous), Kolkata

  Bachelor of Science - BS, Mathematics

  2016 — 2019

• Symbiosis Institute of Business Management, Pune

  Master of Business Administration - MBA, Human Resources Management and Services