Ayush Gupta
Business Analyst (BFSI Domain) | Ex-ICICI & Current Standard Chartered | Requirement Gathering • Process Improvement • Client Experience
- Role
- Relationship Manager Priority at Standard Chartered
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Ayush Gupta
I am a Banking Professional with 5+ years of experience at ICICI Bank and Standard…
Experience
Relationship Manager Priority
Mar 2024 — Present · Hyderabad, IN
1.Handle client servicing and operations workflows, supporting high-value customers while ensuring smooth execution of digital onboarding, KYC documentation, and service requests.2.Collaborate with backend, operations, and support teams to identify friction points in customer journeys and escalate process gaps for resolution.3.Act as a liaison between relationship managers, clients, and internal product/ops teams, channeling customer feedback and operational challenges into structured insights.4.Improve turnaround times (TAT) by coordinating across servicing and operations units, suggesting workflow tweaks, and driving faster response to client needs.5.Maintain strict SLA adherence and 100% compliance in servicing operations, safeguarding both customer trust and regulatory requirements.6.Build a deep understanding of customer behavior and service patterns, applying a customer-first approach to problem solving and laying a strong foundation for business analysis.
Education
Doon Business School
Master of Business Administration - MBA
2018 — 2020
Delhi Public School, Siliguri
CLASS X
2011 — 2012
Frankfinn Airhostess Training Institute
PG Diploma in Aviation,Hospitality and Travel Management
2016 — 2017
The Bhawanipur Education Society College
Bachelor of Commerce - BCom
2014 — 2017
Delhi Public School, Siliguri
CLASS XII
2013 — 2014
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