Ayush Baid
CX Operations & Performance Management | Building High-Impact Support Teams & Scalable Processes | Coinbase
- Role
- Customer Support Supervisor at Coinbase
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Ayush Baid
I am a global Customer Experience & Operations leader with nearly a decade of experience scaling high-performance support operations across fintech, technology, and platform ecosystems.Currently at Coinbase, I focus on driving operational excellence across customer support—strengthening performance, enabling teams, and improving processes in a fast-moving, highly regulated environment where trust and precision matter.Previously, I led Member Support operations at Tide, one of the UK’s fastest-growing fintechs, owning SLA delivery, escalation management, and team development while improving support outcomes for small businesses worldwide.Before that, I supported global Google Business Profile operations at the Google Operations Centre, leading teams responsible for business accuracy and platform trust across Google Search and Maps.Earlier in my career, I helped build and scale Uber Eats support operations in India, establishing multiple BPOs, supporting over 10 million users, and designing workflows for executive, legal, and high-risk escalations in partnership with fraud, quality, and policy teams.My expertise spans CX operations, performance optimization, stakeholder leadership, quality, and process automation, supported by hands-on experience with Zendesk, Kustomer, JIRA, Looker, Asana, Google Workspace, and basic SQL, along with Google Project Management and Lean Six Sigma (Green Belt) certifications.Outside of work, I’m a landscape and architectural photographer—driven by structure, perspective, and detail.
Experience
Customer Support Supervisor
Dec 2025 — Present · Hyderabad, IN
Education
KGK Vidya Bavvan
10th Standard
1997 — 2009
St. Joseph's Degree & PG College
Bachelor of Arts (BA), Mass Communication/Media Studies
2012 — 2015
Skills
- Android Sdk
- Windows 7
- Teamwork
- Adobe Creative Suite
- Social Media
- Leadership
- Microsoft Office
- Research
- Photoshop
- Windows Xp
- Game Testing
- Start-Ups
- Android
- Windows 10
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