Ayush Awasthy
IT Analyst at TCS | PSM I & II Certified Scrum Master | Certified SAFe 6 Agilist | ICP-ACC Certified Agile Coach | Agile Methodologies Advocate | Seeking Scrum Master Roles to Drive Agile Transformations
- Role
- IT Analyst at Tata Consultancy Services
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Ayush Awasthy
Results-driven IT professional with over 5 years of experience, steering all phases of the Software Development Lifecycle with a strong foundation in Application Support, now poised to transition seamlessly into a dynamic Scrum Master role. Seeking a challenging opportunity to apply my honed communication, problem-solving, and leadership skills to drive teams towards successful project deliveries. Eager to lead in an agile environment, utilizing my expertise to facilitate seamless collaboration, enhance productivity, and ensure the smooth execution of projects while embracing new challenges and emerging trends in the IT landscape.
Experience
IT Analyst
Jan 2024 — Present · Kolkata, IN
My Current Project and Responsibilities include:Project: JnJ AMS Cons sup ITIS KOL agile (Johnson & Johnson)• Technical Support Role in L2/L3• Agile way of working• Incident, Change and Release Management• Service Now (creation of incident, change request, problem ticket, service request and operational task)• Onboarding of business applications• Managing SDLC with vendors and business analyst• Application Server Monitoring• ETL job monitoring• Database handling and monitoring• Creating and updating SQL queries• Service Now (creation of incident, change request, problem ticket, service request and operational task)• Knowledge on Service/Operation Level Agreement (SLA/OLA)• Handling high priorities incidents like P1 and P2• Working experience on IIS, Application Pool and Task Scheduler• Engagement in build activities like application server migration and version upgrade• Creating and executing IQ scripts using HP ALM tool• Handling and creating Application related documents like Application Knowledge Document (AKD) and Operations Run Book (ORB)• Handling Planned and Unplanned outages• Creation of Custom Reports using SSRS Tool• Application Testing after patches or upgrade• Access Management• Client interaction and Vendor coordination• Active participation in business meetings• On time Incident Resolution • Additional responsibilities like roster management, Monthly AMS Billing, Monthly Operational task creation.
Education
Maulana Abul Kalam Azad University of Technology, West Bengal formerly WBUT
Bachelor of Technology - BTech
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