Ayush Ark
Senior Technical Support (Windows, O365, AD, SCCM) | Driving IT Solutions & User Satisfaction | Desktop Support Specialist | Ex-TCS | ITIL Foundation Certified
- Role
- Senior Associate - Technical Support at Tech Mahindra
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Ayush Ark
Technical Support & Systems Engineer | Tech Mahindra · TCS | Windows · O365 · AD ·…
Experience
Senior Associate - Technical Support
Feb 2025 — Present · Pune, IN
Provide advanced technical support for Windows OS, Citrix, Office 365, Active Directory, and IDAM to end users via phone & email- Lead incident and request management, ensuring 95% SLA adherence and high customer satisfaction scores- Collaborate with cross-functional teams to resolve escalated issues and implement process improvements that reduced average resolution time by 20%- Developed and documented SOPs for new issue types, streamlining onboarding for new team members.
Education
Uttar Pradesh Technical University
Bachelor of Technology
Dr. A.P.J. Abdul Kalam Technical University
Bachelor of Technology - BTech
2016 — 2020
Sri Chaitanya Techno School
High School (12th)
2014 — 2016
Saraswati Vidhya Mandir
Secondary School(10th)
2013 — 2014
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