Ayush Yadav
Team Leader at Clickretina.com
- Role
- Support Team Lead at Clickretina.com
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Ayush Yadav
Technical Support Team Lead with over four years of progressive experience in customer support and technical operations. Currently responsible for managing a six-member technical support team, ensuring the timely resolution of complex client issues and the delivery of consistently high service levels.Proven track record of streamlining troubleshooting workflows, improving first-call resolution rates, and maintaining exceptional customer satisfaction. Skilled in vendor management and business development, including the successful negotiation and onboarding of new service providers to expand company capabilities and strengthen service reliability.Committed to operational excellence, continuous process improvement, and the development of high-performing teams that support organizational growth and long-term client relationships.
Experience
Support Team Lead
Jan 2025 — Present · Lucknow, IN
Technical Support Team Lead with over four years of progressive experience in customer support and technical operations. Currently responsible for managing a six-member technical support team, ensuring the timely resolution of complex client issues and the delivery of consistently high service levels.Proven track record of streamlining troubleshooting workflows, improving first-call resolution rates, and maintaining exceptional customer satisfaction. Skilled in vendor management and business development, including the successful negotiation and onboarding of new service providers to expand company capabilities and strengthen service reliability.Committed to operational excellence, continuous process improvement, and the development of high-performing teams that support organizational growth and long-term client relationships.
Education
Chatrapati Sahuji Maharaj Kanpur University, Kanpur
Bachelor's degree, Mathematics
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