Ayush Upadhyay

Senior Technicial Process Executive @Infosys

Pune, IN

Log and manage incidents and service requests through ServiceNow.Collaborate with global support teams to ensure high availability and performance of enterprise systems.Document processes, update knowledge bases, and maintain logs for compliance audits.Log and manage incidents and service requests through ServiceNow.Collaborate with global support teams to ensure high availability and performance of enterprise systems.Document processes, update knowledge bases, and maintain logs for compliance audits.Perform onboarding, provisioning, and deactivation of user accounts using Active Directory and Microsoft Entra.Configure and manage Multi-Factor Authentication (MFA) via Microsoft Entra and support users with Authenticator App setup and recovery.Create and manage Shared Mailboxes and Distribution Lists using Exchange Admin Center and AD group policies.Assign mailbox permissions and access roles based on organizational requirements.Execute and manage PowerShell scripts to automate user provisioning tasks for specific global regions.Improve operational efficiency by reducing manual errors and time in repetitive processes.

MIT ADT University

Master of Computer Applications - MCA

Neville Wadia Institute Of Management Studies and Research

BACHELOR OF BUSINESS ADMINISTRATION COMPUTER APPLICATION