Ayush Tibrewala

Associate Product Manager @Groww

Bengaluru, IN

Onboarding and Account ManagementOnboarding Ops automation workflows Drove the AI task force initiative with a team of three members, using agentic AI, targeting a 90% efficiency boost in the income proof verification segment of onboarding operations across users per day. The solution comprised three layers of LLM for information extraction from income proof documents, such as Form 16, salary slips, and bank statements, and checking their eligibility by running a Python script prepared using Cursor. Led the execution of the Self-Serve Demat closure flow, reducing the monthly customer support tickets by 7% by coordinating frontend, backend, design, and support teams. Improved onboarding funnel conversion by 1% through testing step reordering, and interventions based on funnel drop-off analysis. Increased PAN name auto-fetch success by 80 per users via alternative API integration after measuring multiple players, with corresponding experiments and their offerings, reducing manual entries.

Indian Institute of Technology, Kharagpur

Bachelor of Technology - BTech, Civil Engineering