Ayush Srivastava
Ed-Tech | Customer Experience Specialist | Career Counsellor | Cx-Advisor | Customer Success | Overseas Education | Cx-Operations |
- Role
- Customer Experience Advisor at ApplyBoard
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Ayush Srivastava
I would describe myself as innovative, creative, adaptable to change, a fast learner…
Experience
Customer Experience Advisor
Nov 2021 — Present · Gurugram, IN
Serving in the customer experience team. The following are the responsibilities that come with my position—Respond and interact with customers queries over Email, Ticketing system and One on one Chats.Be the first point of contact for customers, troubleshoot queries, advising, and resolve their grievances or special requests.Collaborating with other teams internationally to tackle any customers\' issues.Created and published articles on school process.Examine offer letters to find out errors. Maintaining uniformity to guarantee effective application processing.Verification of the admissions documents, such as the payment receipts, SOP, visa, and transcripts.Make contact with students, help them fulfill the requirements for enrolment, and clear up any ambiguities.Participate in training and feedback sessions with the school representative.Conduct training and refresher session for teammates to educate them on various school procedures and standards and to close theknowledge gap.
Education
Symbiosis School for Online & Digital Learning
Postgraduate Diploma , Business Analytics
Lucknow University, Lucknow
Bachelor in Business Administration - BBA, Business/Commerce, General
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