Ayush Sharma

About Ayush Sharma

I build real-world AI systems that people actually use.Currently working as a Conversational AI Engineer at EXL, where I develop and deploy production-grade voicebots and chatbots handling real user interactions at scale.Worked on enterprise conversational AI platforms like Omilia, Dialogflow, and Amelia.Over the past year, I have:• Built IVR systems serving thousands of users• Designed multi-turn conversational flows with fallback handling• Integrated APIs for real-time, context-aware responses• Improved bot accuracy through testing and iterative tuningAlongside my work, I am actively building high-impact AI systems:→ Enterprise RAG Assistant A production-style retrieval system using FAISS + LLMs for intelligent Q&A over documents → Autonomous AI Monitoring Agent A real-time anomaly detection system using ML + LLM reasoning + AWS deployment I am now focused on:• Agentic AI systems (tool-using agents)• RAG pipelines for enterprise use cases• Scalable backend systems using FastAPITech Stack:Python | FastAPI | LLMs | FAISS | Dialogflow | Omilia | SQL | AWSIf you\'re working on AI systems, conversational interfaces, or LLM-based products — let\'s connect.

Experience

1. Associate Developer

   EXL

   Aug 2024 — Present · Noida, IN

   Designed and deployed production-grade IVR voice bot for appointment booking, handling thousands of real user interactions • Built multi-turn conversational flows with fallback strategies and edge-case handling • Integrated backend APIs using JavaScript webhooks for real-time validation and orchestration • Improved conversational accuracy through iterative testing, tuning, and user feedback analysis • Contributed to Dialogflow-based systems with GCP and Python integrations

Education

• Kendriya Vidyalaya (KV)

  10th, Science

  2016 — 2017

• LNCT Group of Colleges

  Bachelor of Technology - BTech, Computer Science

  2019 — 2023

• Kendriya Vidyalaya (KV)

  12th, Computer Science

  2018 — 2019