Ayush Sahu

About Ayush Sahu

I’m a ServiceNow Consultant with hands-on experience in developing and maintaining scalable solutions across ITSM and HRSD modules. With a strong foundation in both technical implementation and agile delivery, I’ve led teams, integrated third-party systems, and automated complex business processes — resulting in increased efficiency, reduced manual effort, and improved service delivery. At Bot Consulting and Infosys, I’ve worked on end-to-end ServiceNow implementations, including custom application development, Service Catalog workflows, REST/SOAP integrations, and Service Portal enhancements. My expertise spans scripting (Glide API, Business Rules, Client Scripts), automation (Flow Designer), and stakeholder collaboration to ensure business alignment. I’m passionate about solving real-world problems with automation and aim to deliver impact-driven solutions that improve productivity and user experience. Core Competencies: ServiceNow Development (ITSM, HRSD, Service Catalog, Service Portal) Custom Scoped Applications REST & SOAP API Integration Flow Designer & Automation Client Scripts, Business Rules, UI Policies Agile Methodology & Sprint Delivery SLA Configuration & Case Management Stakeholder Communication & Technical Documentation

Experience

1. Servicenow Developer

   BOT Consulting

   Mar 2025 — Present · Jaipur, IN

   Led a team of 5 developers to deliver multiple sprints on time, ensuring quality and alignment with agile delivery goals. • Designed and maintained complex ServiceNow automation workflows, reducing manual efforts by 30% and improving overall team productivity. • Migrated legacy in-house portal to ServiceNow by developing custom Service Catalog items, flow designer, and integrations using REST APIs. • Developed a tailored ServiceNow application for a key client, resulting in a 25% boost in operational efficiency and a 15% reduction in process errors. • Collaborated with stakeholders to gather requirements and implement scalable solutions across ITSM and HRSD modules. • Integrated third-party applications with ServiceNow using scripted REST APIs. • Implemented business rules, client scripts, and UI policies to support dynamic form behaviour and automation.

Education

• PSIT Kanpur (Pranveer Singh Institute of Technology)

  Bachelor of Technology - BTech

  2018 — 2022

• Army Public School (APS)

  10th

  2014 — 2015

• International Centre English School - India

  PCM

  2017 — 2018