Ayush Priyadarshi

Customer Success Manager @Blackbelthelp

Gurugram, IN

Worked in the US region- Working as the Customer Success Manager and being in constant touch with clients & helping them overcome any challenges with the product or services- Updating and consulting the clients about their utilization & performance- Meeting the clients regularly to understand their feedback- Working closely with the product & operations team to enhance the services- Managing 45 accounts with client portfolio of $2+ million- Driving Renewal, Recurring & Upsell. Having client retention rate of 98%- Maintaining an average CSAT score of 8.5- Keeping a close eye on the implementation process- Cleaning up & updating the CRM with the most recent account activities- Following up with the POCs for the invoices sent out- Working with the Finance team to keep track of revenue.