Ayush Panwar

Assistant Manager - Customer Experience @ Swiss Beauty | Ex - Good Glamm Group (Themomsco) | Ex - Mrm//McCann

Role: Associate Manager - Customer Experience at Swiss Beauty
Location: Delhi, IN
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Ayush Panwar

Experienced customer satisfaction professional with six years of expertise in telecom…

Experience

Associate Manager - Customer Experience
Swiss Beauty
Aug 2023 — Present · IN
Compiling and Analyzing Reports: Prepare and analyze daily, weekly, monthly, and quarterly reports to enhance customer experience-Data Review and Correction: Resolve issues related to damaged, missing, and incorrect product delivery data monthly and quarterly, and provide insights for process improvement-Strategy Development: Create strategies to reduce turnaround times (TAT) for efficient issue resolution-Customer Satisfaction Enhancement: Implement strategies to improve CSAT and maintain a strong NPS, with monthly NPS surveys and feedback analysis-Sales Escalation Management: Oversee peak sales escalations and ensure timely resolutions through effective strategies-Training and Mentorship: Provide training and mentorship to new joiners, ensuring adherence to corporate standards-Process and Strategy Guidance: Offer clear guidance on processes and strategies to enhance team effectiveness-Automation Enhancement: Upgrade automation across email, chat, and call platforms for faster resolution and better data insights-System Integration: Integrate essential tools with existing software to streamline processes and improve query resolution.

Education

Indira Gandhi National Open University
Master of Arts - MA
2015 — 2017

Contact information

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Current company

Razorpay

Software Development · 4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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About Ayush Panwar

Experience

Associate Manager - Customer Experience

Education

Indira Gandhi National Open University

Find verified contacts for anyone on LinkedIn