Ayush Pandey
Service Delivery & Governance SR Analyst
- Role
- Service Delivery & Governance Sr Analyst at Accenture
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Ayush Pandey
I am a seasoned IT Governance and Service Management professional with over a decade of…
Experience
Service Delivery & Governance Sr Analyst
Nov 2024 — Present · Noida, IN
Experienced IT governance and service management professional with expertise in developing and enforcing policies aligned with industry standards and regulations. Proven ability to manage incident, problem, and change processes, ensuring SLA compliance and service reliability. Skilled in risk assessment, root cause analysis (5 Whys, Fishbone, FTA), and stakeholder communication to drive stability and minimize business impact. Strong background in process audits, data-driven decision-making, and ITIL best practice implementation. Effective liaison between IT and business units, fostering transparency and risk mitigation. Led daily huddles and weekly forums to optimize operations, drive automation, and improve change and problem management. Proficient in RACI framework and governance controls to enhance accountability and operational efficiency.
Education
K A P G college Alllahabad
BSC Agriculture, Agriculture, Agriculture Operations, and Related Sciences
2013 — 2017
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