Ayush Malik
Data Analyst | Undergraduate INFORMATION TECHNOLOGY @ Manipal University
- Role
- Help Desk Analyst at NTT DATA North America
- Location
- Jalandhar, PB, IN
- LinkedIn followers
- 500 followers
About Ayush Malik
Analytical and detail-oriented Data Analyst with proven expertise in SQL, Python, and modern cloud platforms such as Databricks, Snowflake, and AWS. I thrive on transforming raw datasets into meaningful insights that accelerate business growth and decision-making.Skilled in data modeling, ETL pipelines, and query optimization, handling datasets exceeding records to deliver 30% faster insights. Adept at building interactive dashboards and visual analytics using Tableau, Power BI, and Excel, improving reporting accuracy and efficiency across teams.Experienced in Agile environments, collaborating with global cross-functional teams via Jira and ServiceNow (SNOW) to track progress, manage analytics sprints, and enhance data-driven workflows.Proficient in:Tools & Platforms: SQL, Python, Tableau, Power BI, Excel, Databricks, Snowflake, AWS, Jira, ServiceNowLibraries: Pandas, NumPy, Matplotlib, Seaborn, Scikit-learnConcepts: Data Cleaning, Visualization, Automation, KPI Tracking, A/B Testing, and Statistical AnalysisRecognized for delivering actionable insights, reducing reporting time by 25%, and empowering leadership with clear, data-backed strategies. I’m passionate about using analytics to uncover trends, optimize business performance, and drive measurable impact.Always eager to connect on topics around Business Intelligence, Cloud Data Engineering, and Analytics Innovation.
Experience
Help Desk Analyst
Mar 2025 — Present · Noida, IN
Analyzed client support tickets to identify trends and root causes, improving issue resolution efficiency by 18%.• Developed dashboards and weekly reports on ticket volumes, resolution times, anduser trends to drive data-informed decisions.•Automated repetitive processes using macros/scripts, reducing manual workload and streamlining data collection. •Collaborated with IT & data teams to extract insights from incident patterns, optimize workflows, and minimize repeat issues.• Designed and maintained knowledge base and training materials informed by ticket analyst, enhancing onboarding and first-call resolution rates.• Ensured compliance with data security and insurance regulations when managing sensitive datasets.• Monitored KPIs and leveraged analytics to identify operational gaps, supporting continuous process improvements.
Education
Manipal University Jaipur
Bachelor of Technology, Information Technology
2020 — 2024
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.