Ayush Kumar

About Ayush Kumar

Professional Summary : Experienced Marketing Communications Professional Work Experience : Over 15 Years Current Organization : WNS Global ServicesPrevious Organizations Served :Concentrix,Overseas Infrastructure Alliance, Showtime Group, Percept,Standard Chartered Bank,Maruti SuzukiProfessionally inclined towards conceptualizing and implementing effective communications (internal & external) and engagement strategies weaved with innovative and creative ideas. Passionate about Marketing Communications and Brand Management.Short Term Goal : Interested in building a career in Marketing and Brand Management & later wish to see myself into Strategic Consulting and Leadership roles.Long Term Goal : Finding the perfect work life balance, full of success,happiness,prosperity and satisfaction.I desire to be recognized globally for my contribution to progress,development & benefit of the industry,and may be able to bring smiles and cheers to everyone who comes in contactSkill Set -A self motivated professional, good communicator, skilled in working independently and an enthusiastic team player.Well versed with current trends in Communication Industry & with various channels of Communications including Advertising, PR, Broadcast, Digital, Print, Outdoor, Events, Mobile marketing and Social / New Media.Extensive experience in using content & creativity as a marketing and communication agent in creating & developing engaging communication messages & campaigns.Thrives in fast-paced environment, readily adapting to evolving marketing and communications challenges to achieve outstanding success while building & maintaining healthy business relationships with key corporate decision makers resulting in achievement of organization goals.Specialties: Integrated Marketing Communications and Corporate Communications, Brand Management, Client Relations,Public Relations and Strategic Planning and Business Development

Experience

1. Manager

   WNS

   Nov 2019 — Present · Gurugram, IN

   Training & Development- Voice & Non Voice Floor Intervention- BQ,MQ,TQ. Certified • Cleared the WNS Certified Trainer Program in the first attempt.• Train the Customer service reps for US and UK Process(Voice & Non Voice)• Recruitment of new employees (India & Philippines) and Redeployment of existing employees.• TNI for employee’s month on month by conducting refresher sessions.• Conducting NHT batches for new hires across BFSI,Consulting & Travel accounts • Delivering Internal Teach back on the various aspects of Soft skills• Effective Coaching and feedback sessions with advisors.• RAG Analysis for NHT & Floor Support Advisors • Call listening & Email Audits on Genesis & Power Brainery Sheet.• Improving Quality Scores as per Soft Skills parameters on the QA Dashboard• One on One Coaching & Feedback sessions• Refresher Sessions with Google India & Google North America advisors.• Content Creation- Learning & Development- Roleplays,Mock Calls and Mood Boards• Delivered 10 behavioural trainings to employees across all levels-Covered 500 participants per session• Conducting trainings for the underprivileged as a part of CSR Project(India & South Africa). Well equipped with different LMS Platforms • Conducting Sessions with Advisors(Floor Support)- Process Specific• Conducting Pre & Post Assessment to gauge efficacy• Deliver Sessions to associates in China Dalian • Call Barging and sharing real-time feedback. Hiring for Voice & Non Voice Processes. Trained Speech & Hearing Impaired students as a part of CSR. Training Philippines & South Africa trainers for delivering batches.Creating Fast Track & Regular Session Plans(Learning Journeys).Equipped with knowledge of recruitment tools - Smart Recruiters,Hirepro,Aspiring Minds, Co-Cubes,Salesforce,Unipay & Hyperscience

Education

• Delhi Public School Vasant Kunj

  CBSE, Liberal Arts and Sciences, General Studies and Humanities

  1991 — 2007

• Indira Gandhi National Open University

  Bachelor of Arts (B.A.), Tourism and Travel Services Management

  2007 — 2009

• Whistling Woods International

  Film/Cinema/Video Studies

  2007 — 2009

• Cornell University

  Graduate, Certificate Programme in Human Resource Management

• Indian Institute of Planning and Management

  MBA, Marketing/Marketing Management, General

  2009 — 2011

Skills

• Vendor Management
• Strategic Planning
• Leadership
• Account Management
• Trade Shows
• Market Research
• Sponsorship
• Public Relations
• Product Marketing
• Corporate Events
• Market Planning
• New Business Development
• Creative Direction
• Advertising
• Procurement
• Marketing Communications
• Media Planning
• Brand Management
• Marketing Strategy
• Marketing
• Business Development
• Digital Marketing
• Relationship Marketing
• Content Management
• Negotiation
• Event Management
• Corporate Communications
• Celebrity Management
• Direct Marketing
• Social Media
• Product Launch
• Communication Protocols
• Social Media Marketing
• Team Management
• Team Managenment
• Online Advertising
• Budgets
• Crm