Ayush Kulshrestha
- Role
- Customer Success at Rackspace Technology
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Ayush Kulshrestha
ITIL incident and change management for application testing environments
Experience
Customer Success
Jan 2021 — Present
Owning the relationship held with each customer and serves as an interface between the customer and the Rackspace support infrastructure to ensure the customer’s technical, system administration, and specialist support needs are met. • Managing a team that ensures all aspects of the onboarding process - the transition of a customer from deployment to support. Ensure daily/weekly/monthly calls and reports. • Analyses operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients. • Reviewing SLA claims and NPS scores.
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