Ayush Keshri

Account Service Manager at Akamai

Role: Account Service Manager at Akamai Technologies
Location: Bengaluru, KA, IN
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Ayush Keshri

A highly motivated individual with a strong passion for technology. A quick learner and a…

Experience

Account Service Manager
Akamai Technologies
May 2022 — Present · Bengaluru, IN
As an Account Service Manager at Akamai, I handle both internal and client-facing requests, ensuring consistent operational support for accounts across the North America region. My role involves service coordination, reporting, and collaboration with cross-functional teams.> Manage and track end-to-end case requests—originating from both customers and internal teams—using Salesforce and Akamai’s internal platforms> For technical assistance, coordinate with appropriate internal teams to drive resolution and maintain service quality> Create and maintain custom reports and dashboards using Excel, Looker Studio, Google Sheets, and proprietary tools to support service reviews, trend analysis, and operational planning>Collaborate with cross-functional teams including Technical Support (AkaTec), Solutions Engineers (SE), Solutions Architects (SA), Major Account Executives (MAE), Professional Services (PS), and Technical Program Managers (TPM) to drive timely case resolution> Work on internal departmental projects to support team goals and operational improvements> Monitor support performance to ensure timely responses and alignment with internal quality benchmarks> Coordinate effectively between internal teams and stakeholders to ensure smooth communication, clear expectations, and a consistent support experience for enterprise clients

Contact information

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Current company

Akamai Technologies

Technology, Information and Internet · 11K employees · Cambridge, Massachusetts, United States

At Akamai, we make life better for billions of people, billions of times a day. Every day, billions of people around the world connect with their favorite brands to shop online, play the latest video games, log into mobile banking apps, learn remotely, share videos with friends, and so much more. They may not know it, but Akamai is there, powering and protecting life online. Over 20 years ago, we set out to solve the toughest challenge of the early internet: the “World Wide Wait.” And we’ve been solving the internet’s toughest challenges ever since, working toward our vision of a safer and more connected world. With the world’s most distributed compute platform — from cloud to edge — we make it easy for businesses to develop and run applications, while we keep experiences closer to users and threats farther away. That’s why innovative companies worldwide choose Akamai to build, deliver, and secure their digital experiences. Our leading security, compute, and delivery solutions are helping global companies make life better for billions of people, billions of times a day. Devoted, determined problem-solvers who share a passion for technology, we’re always pushing ground-breaking ideas and driving innovation. Want to power and protect life online, by solving the toughest challenges? Be part of an amazing team. Let’s connect: LinkedIn: https://www.linkedin.com/company/akamai-technologies Twitter: https://twitter.com/Akamai Blog: https://www.akamai.com/blog

akamai.com

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