Ayush Kaushal
Customer Success @ Lytx
- Role
- Customer Success Platform Manager at Lytx, Inc.
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Ayush Kaushal
Customer Success and operations professional with 5 years of experience in SaaS, currently a Customer Success Platform Manager at Lytx. I’ve supported enterprise, mid-market, SMB, and reseller clients, building a strong foundation in both customer-facing work and backend operations.At Netradyne, I served as a key point of contact for accounts, managing contract updates, warranty escalations, and portal issues while ensuring internal processes stayed aligned with customer needs. Alongside that, I led initiatives to streamline workflows and improve scalability, including SOP development, enablement resources that reduced ticket volume, automation of warranty and RMA processes, and building Tableau dashboards and Salesforce trackers to improve visibility into account health.Recently completed my MBA and CAPM, and now focused on driving customer lifecycle strategy and platform optimization. I focus on building systems that enable CSM teams to operate more efficiently, improve retention, and deliver more consistent, data-driven customer outcomes.
Experience
Customer Success Platform Manager
Apr 2026 — Present · La Jolla, CA, US
Own the Customer Success platform and support lifecycle strategy by improving how customer data is used across the organization. Focus on enabling the CS team with better visibility, scalable workflows, and data-driven insights to drive retention and overall customer outcomes- Manage and optimize CS tools (Totango, Gong, Salesforce) to improve visibility into customer health- Build health scoring models using usage, support, and engagement data to identify churn & growth - Segment customers and support lifecycle journeys across onboarding, adoption, renewal, and expansion- Develop scalable playbooks and workflows to improve CSM efficiency and standardize processes- Partner with Sales, Product, and RevOps to align on customer strategy and improve overall experience- Analyze customer data to drive insights that improve retention, engagement, and operations
Education
UPF Barcelona School of Management
Master of Business Administration - MBA
Westview High School
GED
2013 — 2017
San José State University
Bachelor of Business Administration - BBA, Business Finance with a minor in Communications
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