Ayush Joshi

Cruise Specialist @Rayna Tours

Pune, IN

Guiding CustomersLead luxury clientele—solo travelers and groups—through curated cruise itineraries, ensuring all activities, excursions, and onboard events are coordinated to premium standards.Information ManagementProvide accurate, real-time information about trip progress, daily schedules, port activities, and cruise protocols.Operational CoordinationLiaise with cruise line headquarters, onboard teams, and external partners for seamless operations and prompt handling of special requests or issues.CRM Booking & ManagementUtilize advanced CRM systems to book, manage, and hold cruise reservations efficiently.Maintain a single, centralized record of all bookings, payments, and client preferences to deliver personalized service, manage communications, and streamline follow-ups.Monitor and manage booking confirmations, waitlists, and pending holds to secure the best cabins and Sales & UpsellingApply consultative selling to upsell cabins, exclusive services, private events, and experience packages to boost revenue and satisfaction.Destination KnowledgeStay up to date on all cruise destinations, including local customs, seasonal highlights, currencies, languages, and port activities.End-to-End ServiceDeliver a “white-glove” experience, managing everything from cruise bookings and itinerary planning to pre-/post-cruise hotels and airport transfers.Customization & NegotiationSecure and negotiate customizations, upgrades, and special requests through deep knowledge of cruise offerings.Client SatisfactionConsistently seek and secure best-value packages and amenities, ensuring high levels of satisfaction and loyalty.Problem SolvingRapidly address itinerary changes, last-minute needs, or guest concerns using CRM tools and real-time portal updates to ensure a flawless journey.Team ManagementGuide and support team members by sharing booking and operational best practices, problem-solving, and maintaining service excellence standards.

international institute of hotel management IIHM

Bachelor of Arts - BA