Ayush Gopal
Quality Analyst | Trust and safety |
- Role
- Quality Analyst at ByteDance
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Ayush Gopal
With over six years of experience in Trust & Safety, Policy, and Global User Support Operations, I have developed a deep understanding of content moderation, risk management, and policy implementation in the digital space. My work is driven by a passion for ensuring a safe, engaging, and high-quality user experience while improving operational efficiency through process enhancements.Key Contributions & Expertise: Policy & Risk Management – Spearheaded the development of risk management strategies, conducted assessments to mitigate threats, and ensured compliance with industry regulations. Trust & Safety Escalations – Handled high-risk safety issues, regulatory and legal requests, and internal escalations, collaborating closely with Incident Management, ERT, and CST teams. Process & SOP Improvements – Led policy updates, identified loopholes in existing workflows, and proposed solutions to enhance efficiency and accuracy in moderation processes. Product & Engineering Collaboration – Worked closely with cross-functional teams to develop and implement tools that improve content moderation efficiency and accuracy. User Support & Refund Process – Acted as the APAC region POC for the minor refund process, conducting verification checks across multiple platforms and collaborating with finance and legal teams for seamless execution.I thrive in problem-solving, policy analysis, and process optimization, ensuring that user concerns are addressed effectively while maintaining platform integrity. Always eager to learn, innovate, and contribute to a safer and more responsible online ecosystem.Let’s connect and discuss how we can drive Trust & Safety advancements together!
Experience
Quality Analyst
Sep 2025 — Present · Gurugram, IN
Conducted quality audits on trust and safety cases to ensure policy adherence andprocess standards.Provided actionable feedback to specialists, emphasizing accuracy, consistency, andcustomer experience.Collaborated with policy and training teams to identify root causes of errors andrecommend SOP updates.Drove continuous improvement by analyzing trend reports and suggestingcorrective actions during calibration sessions.
Education
UP Pandit Deen Dayal Upadhyaya Veterinary University & Gau-Anusandhan Sansthan, Mathura
Bachelor of Science - BS, Biotechnology
2014 — 2017
Kendriya Vidyalaya
12th
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