Ayush Dayal
Senior Process Specialist @A.P. Moller - Maersk
Pune, MH, IN
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WORK HISTORY
Oct 2018 — Present
Senior Process Specialist @A.P. Moller - Maersk
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Pune, IN
Leading and managing customer service team to drive service delivery and business operations Management dashboards including OSR’s, OT-IF reports and GRN’s for all services rendered Data driven analytics and recommendations to optimize CTQ processes Liasioning and developing relationships with key decision-makers across varied functions
EDUCATION
2000 — 2002
Kendriya Vidyalaya
XII
2009 — 2010
ASEAN Institute of Quality Management
Six Sigma Certification
2002 — 2007
Civil Engineering Sinhagad College of Engineering Pune University
Bachelor of Engineering (B.E.)
1998 — 2000
X Army Public School, Pune
C. B. S. E
2008 — 2010
Symbiosis Institute of Management Studies (SIMS)
Masters; M.B.A
SKILLS
3plSupply ChainSupply Chain OptimizationTeam ManagementProcess ExcellenceMisCustomer Lifecycle ManagementAnalysisMaterials ManagementVendor ManagementCompetitive AnalysisCustomer RelationsTransportation ManagementOutsourcingStrategySupply Chain ConsultingBusiness AnalysisProject ManagementFreight ForwardingBrand ManagementCrmWarehouse ManagementProcurementCustomer Service ManagementData AnalysisSix SigmaBusiness StrategyMarket ResearchProduction PlanningBusiness Process Re-EngineeringLogisticsOperational ExcellenceBusiness DevelopmentConsultingSupply Chain ManagementManagementOperations Management
ABOUT AYUSH DAYAL
Specialisation: MBA Marketing Operations 10+ years of hands on customer lifecycle…
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