Ayush Aggarwal

About Ayush Aggarwal

I am a skilled Technical Support Consultant with a focus on delivering efficient and effective solutions for Adobe Sign customers. My experience spans both Enterprise and SMB clients, where I\'ve honed my ability to troubleshoot complex issues, provide clear communication, and maintain high levels of customer satisfaction. I excel in multitasking, root cause analysis, and collaboration with cross-functional teams, ensuring that customers receive the best possible support. Passionate about continuous learning, I am committed to enhancing customer experiences through my technical expertise and problem-solving skills.

Experience

1. Technical Support Consultant

   Adobe

   Oct 2023 — Present · Noida, IN

   Handle offline and online product issues for Adobe Sign, specifically for Enterprise customers. Troubleshoot problems, provide timely resolutions, and ensure a high level of customer satisfaction.• Conduct thorough testing and troubleshooting to identify the root cause of issues. Resolve problems or escalate when necessary, ensuring solutions align with both product capabilities and customer needs.• Manage SSO (Single Sign-On) setup and Azure AD (Active Directory)provisioning for enterprise customers, ensuring seamless authentication and user access management within Adobe Sign.• Oversee user management tasks, including account creation, role modifications, and deactivation of users based on customer needs and security protocols, ensuring compliance and secure access.• Prioritize and manage incidents based on their severity, ensuring high-priority cases are addressed quickly to minimize business disruptions for customers.• Maintain clear and professional communication with both customers and internal teams, providing updates throughout the resolution process and ensuring a smooth experience for all involved.

Education

• Gurugram University

  Bachelor of Computer Application

  2019 — 2022