Aysuu Deleg
Customer Success Manager @goFLUENT
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WORK HISTORY
Customer Success Manager @goFLUENT
Identify clients\' business needs, analyze training data and conduct quarterly business reviews. Drive growth by identifying up-sell opportunities and proactively strategize product offerings to align with clients\' goals.Key Achievements: Collaborate for strategy development of training projects, upselling current programs. Support and maintain project management processes while collaborating with cross- functional teams (sales, operations, marketing, engagement, etc.). Collaborate effectively with clients to understand their business needs and challenges, identifying impactful solutions to maximize goFLUENT\'s impact Develop and own communication plans to proactively update POCs and DMs on program status, issues, and risks. Analyze client data and conduct comprehensive business reviews, ensuring high levels of client satisfaction. Manage project timelines, pipeline, and track operational performance.
EDUCATION
Far Eastern Federal University
Bachelor's degree, Economics
University of Maryland Global Campus
Bachelor of Science - BS, Business Administration and Management, General
Corvinus University of Budapest
Master of Science - MS, Economics for Public Policy and Management
Università degli Studi di Padova
Master's degree, Entrepreneurship and Innovation
ABOUT AYSUU DELEG
Strategic Customer Success professional specializing in international B2B portfolio management across Russian and European markets. Experienced in driving retention, expansion revenue, and long-term client partnerships through structured account strategy and measurable business impact.
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