Aysu Yildirim

Digital Marketing Pro Support @Concentrix

Be the first line of support for a major social media platform users at Facebook and Instagram -Ensure that social media users are treated with the highest level of care and empathy -Research, inform and act as a resource to answer any product and account questions a user might have, helping diagnose any issues they encounter-Where users are identified as having become unsure of next steps, proactively follow up with them to determine what the client can do to assist their progress-Flag and report the status of the related accounts and provide regular updates to the user -Be able to move fast internally through escalations to get the user’s account be to being active.