Aysel Omer
IT Support @Unc School Of Medicine
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WORK HISTORY
IT Support @Unc School Of Medicine
Diagnose and resolve hardware, software, and networking issues across Windows and macOS systems within the UNC School of Medicine network, handling 5–10+ service tickets daily- Perform system imaging, software installations, driver updates, and security configurations to maintain device performance and compliance with campus IT standards- Configure and troubleshoot Microsoft 365, VPN, Wi-Fi, and two-factor authentication for faculty, staff, and student accounts, ensuring reliable access to institutional resources- Document and manage 5+ tickets per day using the IT Service Management (ITSM) system, ensuring accurate reporting and timely escalation of complex technical issues
ABOUT AYSEL OMER
I am an aspiring Security Operations Center (SOC) Analyst with a passion for…
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